Vice President of Customer Service & Asset Management

A prestigious global real estate developer and investment firm in New York is searching for a Vice President of Customer Service & Asset Management for industry-leading projects. The ideal candidate will have diverse experience in comprehensive asset management strategies, operations, maintenance, and customer service optimization within the property management industry.

Qualifications

• Bachelor's degree in Real Estate, Business Administration, or a related field preferred (Master's degree preferred).
• Minimum of 10+ years of experience in asset management or a related field within the property management industry is a must.
• Strategic thinking, proficiency in financial analysis, portfolio budgeting, and real estate finance.
• Proven track record of building, scaling, and leading large, diverse, customer-facing teams.
• Knowledge of customer satisfaction metrics (CSAT, NPS, CES) and asset lifecycle management practices.

Responsibilities

Customer Service & Success Strategy

• Develop and implement comprehensive customer service and success strategies that align with company goals and brand values.
• Implement data-driven processes to measure customer satisfaction (CSAT, NPS, CES) and drive continuous improvement.
• Partner with product, sales, and marketing teams to ensure positive owner feedback and foster a customer-first culture.

Asset & Portfolio Operations

• Oversee comprehensive asset management strategies, daily operations, and portfolio maintenance.
• Implement best practices in asset lifecycle management, including procurement, maintenance, and disposal.
• Analyze market trends to identify opportunities for cost reduction and improved asset performance.

Budget & Financial Planning

• Maximize property values and investment returns by overseeing departmental and portfolio budgets.
• Manage staffing plans, cost controls, and performance metrics to ensure operational excellence.
• Support the preparation of budget forecasts, performance reports, and long-term strategic plans.

Leadership & Team Management

• Provide direct oversight, coaching, and leadership to the asset management and customer-facing teams.
• Lead cross-functional teams to enhance operational efficiency and maximize owner satisfaction across the portfolio.

Communication & Stakeholder Relations

• Report directly to senior executives regarding portfolio status, performance metrics, and strategic updates.
• Build and maintain strong, collaborative relationships with property managers, owners, and external partners.
• Coordinate seamlessly with other internal departments, including finance and operations.

Our client offers a highly competitive compensation and benefits package.

Best Headhunters is a team-oriented search firm who provides a unique, hands-on caring approach in helping a candidate match their experience with the right job opportunity. There is never a fee to the candidate for our representation. Plus, you will receive the benefit of our extensive experience and our long-term relationships with many of America's leading companies.

We offer career coaching and will assist you every step of the way in your goal to advance your career. For additional information on Best Headhunters and our ever-expanding employment opportunities, visit our website at www.bestheadhunters.com . We encourage candidates to be pro-active, especially in light of today's uncertain business environment in which mergers and downsizing are a common reality. This underscores the importance of placing your career in the hands of a search firm with your best interests at the core of its daily mission.